Professional speakers have a lot of good knowledge to share, but oftentimes the best ideas come from fellow travel plaza and truckstop operators.
This year The NATSO Show offered several interactive workshops centered on operators sharing their great ideas.
On Tuesday afternoon, several successful operators shared their best ideas in the session Excellence in Shop Repair. They shared how they exceed their sales goals, manage safety concerns and evaluate new equipment purchases.
To help get a taste of what they offered, we asked them to describe some standard operating procedures they use daily to excel at customer service, safety and retail sales back in December.
Randy Haines with Bosselman Inc. had more great ideas than we could post in December, so we are sharing them now. Here is a great idea from Bosselman’s on how they keep their bays safe:
“We’ve developed a wheel chock/safety cone policy. The purpose of this policy is to strictly enforce safety for our employees, customers and the facilities themselves.
1) A customer pulls up to one of our bays and stops outside, as there is always an orange cone in the entrance and exit of the bays.
2) Our employee must move the cone and direct the customer in to the bay.
3) Once in the bay, our employee places set-up aviation wheel chocks around the left front steer tire of the vehicle. The reason for the left front is if the customer attempts to leave without removing the wheel chocks the vehicle will raise in the air. Usually this will make the driver stop and check to make sure nothing is wrong. Without this, they may just drive off and generally not think too much about it.
4) Then the employee goes to the entrance or the rear of the vehicle and places the cone back in the doorway thus blocking the bay.
5) After the work is performed to the vehicle, the customer is ready to either pull out of the shop in the pay lane or they have paid and are ready to leave. The customer is escorted to their vehicle and once they are in the vehicle our employee kicks the wheels chocks out, moves the safety cone out of the way and stands in front of the vehicle to slowly guide them out of the shop.
6) This accomplishes two things. First, before the employee kicks the wheel chocks out, he has walked the vehicle, which insures that the jack isn’t left under the truck. If the employee gives the all clear, then the truck can be guided out. Second, by standing in front of the vehicle to slowly guide them out, we’re also watching to ensure the overhead is all the way up and hasn’t stopped for some reason. Similarly, if they are hauling oversized loads, we can make sure it clears.”
– Randy Haines, Bosselman Inc.